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  • Tips on Choosing the Right Auto Repair Shop

    February 3rd, 2011  |  Published in Auto Insurance

    As the weather gets warmer, motorists should begin thinking about getting their vehicles ready for the busy summer driving season.

    Given today’s busy schedules and complex vehicle systems, many drivers prefer to take their cars to repair shops than do the work themselves. The National Institute for Automotive Service Excellence (ASE) offers these tips for choosing an appropriate repair facility.

    * Start shopping for a repair facility before you need one.

    * Ask your friends and associates for their recommendations. Also, consult local consumer groups.

    * Arrange for alternative transportation in advance so you will not feel forced to choose a shop based on its location.

    * Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.

    * Look for a courteous staff, with a service consultant willing to answer all of your questions.

    * Look for policies regarding estimated repair costs, diagnostic fees, guarantees and acceptable methods of payment.

    * Ask if the repair facility specializes or handles your car’s type of repair work.

    * Look for signs of professionalism in the customer service area, such as civic, community or customer service awards.

    * Look for evidence of qualified technicians. This includes trade-school diplomas, certificates of advanced coursework and certification by ASE.

    ASE was founded in 1972 as a nonprofit, independent organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive professionals. Its certified technicians wear blue-and-white ASE shoulder insignia and carry credentials listing their exact areas of certification. Their employers often display the ASE sign.

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    Time to Fall Back Into Your Auto Maintenance Routine

    January 13th, 2011  |  Published in Auto Insurance

    As summer winds down and fall begins in earnest, auto-care experts say that getting your vehicle serviced for cold-weather driving should be high on your list of things to do.

    Here are some tips from the National Institute for Automotive Service Excellence (ASE) – the nonprofit group that certifies automotive technicians – on preparing your car for winter weather.

    * Read your owner’s manual and follow the manufacturer’s recommended service schedules. Change your oil and oil filter as specified in your manual. Do this more often – every 3,000 miles or so – if your driving is mostly stop-and-go or consists of frequent short trips.

    * Get problems such as hard starts, rough idling, stalling and diminished power corrected at a good repair shop. Cold weather will make existing problems worse.

    * Replace all dirty filters.

    * Put a bottle of fuel de-icer in your tank once a month to help keep moisture from freezing in the fuel line. Keep your gas tank filled to help prevent moisture from forming.

    * Have the cooling system flushed and refilled as recommended. Periodically check the level, condition and concentration of the coolant.

    * Have a certified auto technician check the tightness and condition of drive belts, clamps and hoses.

    * Make sure that the heater and defroster are in good working condition.

    * As part of routine battery care, scrape away corrosion from posts and cable connections; clean all surfaces, then re-tighten all connections. If the battery caps are removable, check the fluid level monthly.

    Note that removal of cables can cause damage or loss of data on some newer vehicles, so check your manual. Also, be sure to avoid contact with corrosive deposits and battery acid; wear eye protection and rubber gloves.

    * Examine the exhaust system for leaks. The trunk and floorboards should be inspected for small holes.

    * Examine the tires’ tread and look for uneven wearing and cupping. Also, check the sidewalls for cuts and nicks. Rotate the tires as recommended.

    * Check tire pressure once a month. Let the tires “cool down” before checking them. Don’t forget to check your spare, and be sure the jack is in good condition.

    * Prepare for emergencies. Stock your car with gloves, boots, blankets, flares, a small shovel, sand or cat litter, tire chains, a flashlight and a cell phone. Put a few “high energy” snacks in your glove box, too.

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    Competent Auto Repair Has Never Been More Important

    September 2nd, 2010  |  Published in Auto Insurance

    Automotive service and repair has changed dramatically over a generation, according to the National Institute for Automotive Service Excellence (ASE), an independent group that tests and certifies the competence of auto technicians nationwide.

    Today, high-tech systems that were unheard of 30 years ago – anti-lock brakes, electronic engine controls and computerized diagnostics – are commonplace. It doesn’t appear that the swift pace of technological advancement will slow any time soon, either, with the advent of hybrid vehicles and such features on the horizon as interactive suspensions, constantly variable-speed transmissions and 42-volt batteries.

    For automotive service professionals, this means continual training and coursework to keep up with the torrent of changes. Disparaged years ago as “grease monkeys,” mechanics today have become automotive technicians, every bit as comfortable behind a computer screen and keyboard as under the hood with a wrench.

    ASE is reminding motorists to follow the service schedules listed in their owners’ manuals before making a long-distance drive. While few people would ignore an ominous service engine light, many do skip oil changes. Yet in survey after survey, ASE-certified master auto technicians say that the old-fashioned oil change is one of the most vital services for getting the most from your automotive investment.

    ASE was founded in 1972 as a nonprofit, independent organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive professionals. Its 400,000 certified technicians wear blue-and-white ASE shoulder insignia and carry credentials listing their exact areas of certification. Their employers often display the ASE sign.

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    Auto Technician Certification A Boon to Motorists

    June 17th, 2010  |  Published in Auto Insurance

    Finding a competent auto technician should not be a matter of chance. A good deal of the guesswork has been eliminated, thanks to the efforts of the independent, nonprofit National Institute for Automotive Service Excellence (ASE).

    ASE tests and certifies automotive professionals in all major technical areas of repair and service. With some 400,000 currently certified professionals, ASE’s program is national in scope and has industrywide acceptance and recognition. ASE-certified technicians and parts specialists can be found at every type of repair facility – from dealerships, service stations and franchises to parts stores, independent garages and even municipal fleets.

    Before taking ASE certification tests, many technicians attend training classes or study on their own in order to brush up on their knowledge. By passing difficult national tests, ASE-certified technicians prove their technical competence to themselves, to their employers and to their customers.

    Certification is not for life; ASE requires its technicians to re-test every five years to keep up with technology and to remain certified. And while ASE does not certify repair shops, it stands to reason that those shop owners and managers who support their

    service employees’ efforts to become technically certified will be concerned about the other aspects of their business as well.

    Repair establishments with at least one ASE technician are permitted to display the ASE sign. Each ASE professional is issued personalized credentials listing his or her exact area or areas of certification and an appropriate shoulder insignia. Technicians are also issued certificates that employers often post in the customer-service area, and employers often display the blue and white ASE sign.

    Businesses with a high level of commitment to the ASE program (75 percent of service personnel certified) are entitled to a special “Blue Seal of Excellence” recognition from ASE. These elite facilities are among the best in the nation. More than 1,700 businesses participate in this growing program.

    As with other professionals, automotive technicians often specialize. It’s wise to ask the shop owner or service manager for a technician who is certified in the appropriate area based on your needs. For instance, the technician could specialize in brakes, engine repair or air conditioning.

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    Auto Repair Has Never Been More Important

    May 27th, 2010  |  Published in Auto Insurance

    Automotive service and repair has changed dramatically over a generation, according to the National Institute for Automotive Service Excellence (ASE), an independent group that tests and certifies the competence of auto technicians nationwide.

    Today, high-tech systems that were unheard of 30 years ago – anti-lock brakes, electronic engine controls and computerized diagnostics – are commonplace. It doesn’t appear that the swift pace of technological advancement will slow any time soon, either, with the advent of hybrid vehicles and such features on the horizon as interactive suspensions, constantly variable-speed transmissions and 42-volt batteries.

    For automotive service professionals, this means continual training and coursework to keep up with the torrent of changes. Disparaged years ago as “grease monkeys,” mechanics today have become automotive technicians, every bit as comfortable behind a computer screen and keyboard as under the hood with a wrench.

    ASE is reminding motorists to follow the service schedules listed in their owners’ manuals before making a long-distance drive. While few people would ignore an ominous service engine light, many do skip oil changes. Yet in survey after survey, ASE-certified master auto technicians say that the old-fashioned oil change is one of the most vital services for getting the most from your automotive investment.

    ASE was founded in 1972 as a nonprofit, independent organization dedicated to improving the quality of automotive service and repair through the voluntary testing and certification of automotive professionals. Its 400,000 certified technicians wear blue-and-white ASE shoulder insignia and carry credentials listing their exact areas of certification. Their employers often display the ASE sign.

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